If you had a problem with your purchase (coupon, email) Wed-Thu, please get in touch with us via PM or hook@cogsciapps.com, sending your Paddle purchase transaction ID and/or the coupon you tried to use.
2020-11-12 16:17 PT
Our fixes have stood up to testing and real world usage. Thank you for your patience. We’ve learned a lot from this outage. (And are grateful for our Stoic practices [meditations, etc].)
We have pro-actively resent license keys for purchases that happened in the small window of time between the server issue arising and when we temporarily closed the store front (which is now open again).
2020-11-12 14:23 PT
We believe the Hook update and license activation issues are resolved. VERY sorry for the inconvenience.
Yesterday’s late afternoon / early evening’s major update to our server’s operating system required multiple adaptations of our internal and external web and IT services
2020-11-12 08:22 PT
We are working still/again to restore the affected services.
2020-11-11 23:39 PT
Hook’s license activation service is temporarily down. This is an unexpected side effect of a significant upgrade of our servers by our hosting service (DreamHost). We are working on this issue.
This means that attempting to activate or verify a license during updates can fail and be interpreted as an invalid license.
After this server issue is resolved, we will revisit the license activation process to minimize the risk of such disruptions.
Our team is in PST and EST (time zones).
We regret the inconvenience.